New Session Announcement: What is Customer Experience Management (CXM) and How Does it Affect a Fintech's Bottom Line?

Customer experience management (CXM) is an emerging and trending industry that is revolutionizing the customer experience and business productivity, as well as boosting the bottom line for fintechs. Not to be confused with CRM, CXM uses innovative technology that goes beyond CRM capabilities to solve customer problems in real time. This presentation will explain CXM technology capabilities, the specific value it brings to fintechs’ operations, bottom lines and customers.

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