The Intelligent Automation industry is drastically changing and has become commoditized. Almost every platform has similar capabilities and many firms have dabbled with several. The most important determinant of a successful intelligent automation program is ROI. If an automation program is not making more money for a fintech then what it's costing, it won't last. It will also be difficult to scale passed the 5-10 bot automation phase.
Fintechs and banks are getting savvier, and the industry is naturally shifting to meet client demand. This places less important on tools and more importance on what to automate, speed to automate and industry know-how in what is being automated.
Leveraging intelligent automation to truly support each employee is how fintechs can maximize their investment and democratize automation within their firm. View more details about Gabriel's presentation here.