New Session Announcement: How Innovative Biometric Solutions Can Help Both Physical and Digital Banks
As Financial Institutions modernize their remote onboarding and online authentication methods, making them more secure and user-friendly (a trend further spurred by the recent pandemic), many realize they are left with outdated customer authentication systems in their physical premises. Consequently, identity fraud and impersonation occurring within the space that they instinctively call “home” can certainly represent a source of concern.
Most of us instinctively realize that biometrics technology offers an obvious response to these challenges, capable of joining convenience and security at the highest levels… but can it just be imposed on the customer base, or is it a matter of ensuring a smooth transition from previously used authentication methods, which walk-in customers are already familiar with? Can it also be a matter of dealing with scepticism and reluctancy about a biometric scan occurring in a physical space – when perhaps the very same customers unlock their phone with their finger dozens of times a day, or dash though airports using Clear?
Jean-Philippe would like to touch on these topics with you, including a final question: what about neo-banks, who generally do not need traditional branches?