New Session Announcement: Can Cloud-Enabled Contact Centers Help Your Organization Develop a Competitive Edge?

Session Description: 
Financial institutions and Fintechs are transforming the retail banking experience into a seamless, mobile-first customer experience by leveraging cloud communication solutions. By providing compliant, secure authentication services and omni-channel support, your customers can feel more secure sharing their data. Your employees benefit from quicker processing of customer requests/issues using the latest digital technologies. Understand how your organization can provide a more secure, consistent, and frictionless authentication experience for your customers and employees. During this session Bob & Steve will discuss:

• Maintaining Security Policies Within the Cloud
• Leveraging AI to Increase Customer and Employee Satisfaction
• How to Simplify the Technology Upgrade Continuum
• Cloud Migration Best Practices for Financial Institutions & Fintechs

Come away with the information you need to build a business case for a successful transition to the cloud.

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