Peer-To-Peer Session:
Crafting a Compelling Business Case: Selling CX for Fintech Growth
Presentation Date & Time:
Date: June 5th, 2024
Time: 9:40 AM to 10:30 AM
Session Moderator:
Name: Craig Florio
Organization: Queueless
Presentation Description:
In today's competitive landscape, customer experience (CX) has emerged as a crucial differentiator for fintech companies seeking sustainable growth. This session will provide attendees the opportunity to discuss strategies and tactics on how to articulate and present a compelling business case for implementing CX initiatives within their organizations.
Participants will gain a comprehensive understanding of the key elements necessary to win internal support and secure investment for CX programs, enabling them to drive meaningful customer engagement, loyalty, and ultimately, business success in the dynamic fintech sector. Don't miss this opportunity to learn from industry peers and empower your organization to harness the power of CX for accelerated growth and innovation.
Date: June 5th, 2024
Time: 9:40 AM to 10:30 AM
Session Moderator:
Name: Craig Florio
Organization: Queueless
Presentation Description:
In today's competitive landscape, customer experience (CX) has emerged as a crucial differentiator for fintech companies seeking sustainable growth. This session will provide attendees the opportunity to discuss strategies and tactics on how to articulate and present a compelling business case for implementing CX initiatives within their organizations.
Participants will gain a comprehensive understanding of the key elements necessary to win internal support and secure investment for CX programs, enabling them to drive meaningful customer engagement, loyalty, and ultimately, business success in the dynamic fintech sector. Don't miss this opportunity to learn from industry peers and empower your organization to harness the power of CX for accelerated growth and innovation.
Craig Florio's Biography
A veteran of Financial Services and an innovative business executive, Mr. Florio brings 25 years of experience in business operations, contact center, and technology to the table. With extensive experience as a CX leader, Craig’s focus has been on intelligent, data driven automated Digital, and Voice solutions. He is a customer and agent first advocate who believes that a frictionless experience has a direct benefit to the business bottom-line.
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