Incorporating Emotional Intelligence into Future Fintech

​Presentation Date & Time:
September 17th at 1:30 PM
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Presenter Information:
Name: Andrew Gold
Organization: Grand Studio
Title: Managing Director
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Presentation Description:
We all know financial decisions can be high stakes. After all, when fintech companies develop products or services for people, they're impacting their finances and by extension, the quality of their lives. It's impossible to ignore the emotions attached to the decisions customers are making, yet many companies do this all the time. In this talk, we'll discuss how emotions can impact financial decisions and discuss how organizations can use emotional intelligence and technology to reach customers in the right channel, at the right time, in the right way.

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Andrew Gold Biography

Andrew has built his career on transforming new products and services into tangible business value for clients. With a business degree coupled with a decade of working in user experience design, he advises clients around solving the complex and often ambiguous problems using design thinking methodologies. From user research to product strategy and experience design, Andrew mentors teams through the process of rapid ideation in pursuit of new business innovation. His experience has led him to help redefine digital products and services across industries, including clients like Bloomberg, ESPN, AARP, American Express, and McDonald’s. As a Managing Director at Grand Studio, Andrew works to shape new projects with clients, guide UX teams through delivery, and support the office in the evolution of the design practice overall.