THE U.S. FINTECH SYMPOSIUM
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How a Customer-Centric Strategy Can Increase
ROI for Fintechs & Financial Services

Rick Britt - U.S. Fintech Symposium
​
​Presentation Date & Time:
May 3rd & 4th, 2022

Presenter Information:
Name: Rick Britt
Organization: CallMiner

Presentation Description:
Financial services, banking and fintech organizations continuously face unique challenges in delivering the best customer experience (CX), all while staying compliant with critical industry regulations. 
 
Driving positive customer experience is easy to say – but incredibly challenging to realize. Orienting your fintech organization around the customer requires you to not only understand the customer – but to empower every member of your customer-facing team to deliver the best possible experience. And that requires you to also deliver the best possible employee experience.
 
In this session, Jeff Gallino, CTO & Founder of CallMiner will focus on the importance of delivering the best customer experience, what other fintech organizations are doing to connect the dots between customer experience (CX) and employee experience (EX) and how to use this synergy to drive ROI.

Rick Britt Biography

Rick is the Vice President of Artificial Intelligence at CallMiner. Rick’s passion for interaction analytics is built upon his background of behavioral economics and operations analytics. He has specialized in optimizing results over his 25-year career in financial services, business process outsourcing, retail, marketing and collections.

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The U.S. Fintech Symposium is ​Produced by TreaSolution, Inc. d/b/a Converge Events
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  • HOME
  • USFS 2025
    • The Premier Experience
    • Conference Agenda
    • Conference Speakers
    • Attendee Testimonials
    • Date, Location & Venue
    • Networking Events
    • Conference News
    • Call for Speakers
    • Conference FAQs
  • SPONSOR
    • Sponsorships Packages
    • Current Sponsors
    • Sponsorship ROI
    • Let's Talk!
  • REGISTER
  • UPCOMING EVENTS
    • Converge Events
    • The Fintech Risk & Compliance Forum
    • The Credit Union Growth & Innovation Summit
    • The Secure Finance Summit
  • Marketing Partnerships
  • Student Volunteering
  • Conference Organizers
  • Fintech Presentations
  • Newsletter Sign-Up
  • Contact Us