Conversational Payments - Using Your Voice to Make Payments!
Presentation Date & Time:
September 23rd & 24th, 2021
Presenter Information:
Name: Chris Colson
Organization: Federal Reserve Bank of Atlanta
Presentation Description:
Voice assistants first started to appear mainstream in 2011. At that time no one could predict that talking with inanimate objects would become so popular. They are transforming the way consumers search for information, shop, work and bank! Conversational payments are easy to use and willingly adopted by customers, as voice is the most natural way for people to communicate. Voice authentication eliminates any friction, and enables customers to use it on any voice enabled device. It connects customers and banks in a multitude of locations –home, work, on the go, and in cars, thus extending the relationship from the branches to just about anywhere any time.
Learn how conversational payments will have a major impact in banking in the future and how they are helping financial institutions provide products and services that are tailored to customers’ needs and lifestyles. Come listen to how voice payments are being deployed and the technology that is driving them.
Chris Colson Biography
Chris Colson, Director of Innovation at Retail Payments Office, is a 20-year veteran of the payments and financial services industry. Previously, Chris served as Vice President of Product and Innovation for TSYS, located in Columbus, Georgia. There he defined, lead, and managed global innovation programs worldwide. In addition, Chris implemented a successful innovation program, defined product and market strategies, identified, developed and worked with start-ups and partners to create joint products. He gained additional experience working at companies such as Equifax, Bank One, Bank of America and Aflac.
Chris holds an MBA in International Finance and has been granted two patents, with seven more currently pending. They range in subject matter from payments, digital credit cards and identity verification, to beacons and insurance. A forward-thinker and education enthusiast, Chris is a graduate of Georgia Tech's Flashpoint program, an incubator for start-ups. He has been a featured speaker for research firms such as Gartner, a presenter for pymts.com at Harvard University, and a presenter at Finovate in San Jose, London and Singapore. He is currently teaching a graduate level class at the University of North Georgia - Entrepreneurship in Large Corporates. He has been a guest lecturer at York University in York, England and has authored several white papers on topics such as identity and mobile wallets. In addition, he has facilitated ideation and design thinking sessions with top financial institutions.
Chris holds an MBA in International Finance and has been granted two patents, with seven more currently pending. They range in subject matter from payments, digital credit cards and identity verification, to beacons and insurance. A forward-thinker and education enthusiast, Chris is a graduate of Georgia Tech's Flashpoint program, an incubator for start-ups. He has been a featured speaker for research firms such as Gartner, a presenter for pymts.com at Harvard University, and a presenter at Finovate in San Jose, London and Singapore. He is currently teaching a graduate level class at the University of North Georgia - Entrepreneurship in Large Corporates. He has been a guest lecturer at York University in York, England and has authored several white papers on topics such as identity and mobile wallets. In addition, he has facilitated ideation and design thinking sessions with top financial institutions.
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